Career seekers!

DSSI is looking for bright minds that share our vision. If you are just starting out or looking to advance your career, DSSI is an equal opportunity employer. We offer competitive compensation and a comprehensive benefits program. We offer exciting challenges in the following fields.


Category

Location

Current Openings

Location: Louisville - Department: Accounts

This position will support the Accounting department primarily assisting with Accounts Receivable and Accounts Payable depending on departmental needs.

Principle Duties and Responsibilities:
For Accounts Receivable, the responsibilities include:
  • Research and process customer claims on a timely basis.
  • Research and obtain proof of delivery documents when required.
  • Proper application of customer payments.
  • Assistance with collections.
For Accounts Payable, the responsibilities include:
  • Enter valid receipts and other information for supplier invoices, supplier shipping notices, receiving documents, and credit / debit memos into AS/400.
  • Investigate and resolve supplier invoice discrepancies.
  • Collect outstanding vendor returns and credit balances.
  • Investigate any returned supplier checks and refund checks.
Knowledge, Skills and Abilities:
  • Excellent written and verbal communication skills
  • PC working knowledge
  • Customer service experience
  • Candidates must have at least 1-3 years of relevant experience

Apply Now


Louisville, Kentucky

1

Location: Farmington Hills - Department: Customer Support

Principle Duties and Responsibilities:
  • Document all customer and supplier contacts requiring escalation or follow up within the inquiry tool and resolve or escalate according to established guidelines.
  • Perform delivery follow up services as required. Identify, escalate or work to resolve root causes to reduce future workload. Follow up with suppliers for proof of delivery, tracking information or invoice.
  • As needed train customer to ensure minimal data requirements for RFQs are met to ensure timely sourcing by Purchasing.
  • Support the Proactive Supplier Contact Process. Identify and either escalate or work to address identified opportunities.
  • Responsible for the manual entry of purchase order confirmations.
    • Entry and documentation of all Purchase Order confirmation responses received via fax and email within 24 hours of receipt.
    • Generation of POA IQ to document purchase order issues preventing processing, where applicable.
  • Entry of verifiable tracking information into Epic within 24 hours of receipt.
  • Responsible for Credit Card Order Report follow up.
  • Identify and submit opportunities for process and systems improvements to help control and reduce average cost per transaction and drive process efficiencies.
  • Responsible for reviewing all department procedures and reference documents to ensure they are up-to-date. Suggested changes should be submitted to department manager for review and implementation.
  • Performs and assumes other duties and responsibilities as required at the direction of the Customer and Supplier Support Services Manager.
  • Responsible for conforming to procedures and guidelines as outlined in the Employee Handbook.
  • Responsible for promoting an atmosphere of non-discrimination; the company is an Equal Opportunity Employer.
  • Responsible to maintain and support Company standards and requirements as specified in the Quality Management System.
Knowledge, Skills and Abilities:
  • Excellent verbal and written communication skills.
  • Fluent in English.
  • Fluent in other identified languages as specific job requires.
  • Strong computer skills including Microsoft Office software applications.
  • Ability to diffuse difficult situations calmly with minimal management intervention.
  • Ability to listen and display empathy for the customer’s situation ensuring a positive interaction with the customer and internal departments.
  • Ability to balance the need to proactively and aggressively manage interactions with the supply base while reacting to daily customer transactions.
  • Well organized and able to handle multiple tasks calmly and accurately.
  • Confident in applying knowledge to problem solve with minimal support.
  • Assertive in the pursuit to master new tools and processes.
  • Well organized and able to handle multiple tasks calmly and accurately.
  • Perform all departmental transactional processes to meet or exceed established guidelines.

Apply Now


Farmington Hills, Michigan

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