Maintaining positive client communication is vital to the success of any program within DSSI. A client management representative is assigned to all customers with the responsibility for the overall communication of information to and from the client, including:
- Program objectives and performance
- Client requests/inquiries
- Client feedback and survey results including complaints and suggestions for improvement
Our processes ensure that purchased products/service will conform to specified purchase requirements. In accordance with client and program requirements, DSSI verifies that purchased product/service meets the specified purchase requirements.
DSSI monitors client satisfaction through ongoing communication, performance monitoring, internal audits, transaction audits, and/or corrective and preventive action activities.
In addition to being ISO Certified, DSSI is a minority certified company recognized by the Michigan Minority Supplier Development Council (MMSDC) and the Tri-State Minority Supplier Development Council (TSMSDC).
If you have any questions concerning any aspect of our Quality Management System, ISO Certification please contact Sheila Wolney at Swolney@directsourcing.com. Inquiries about Minority Certifications should be directed to Randy Oak at ROak@directsourcing.com.